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Terms & Conditions

When placing an order either online, over the phone or in our showroom, you are agreeing to these terms and conditions therefore we urge all customers to read through these carefully before placing an order.

We reserve the right to make changes to these terms and conditions without notice, any changes made will have immediate effect On our website all images that are used are only for illustrious purposes and guidance only, if you would like real life images please do contact us as we can email these to you Natural variations of texture or colour of the timber aren't considered as defects under no circumstances. Please contact us if you are unsure about the above information. Timber is a natural material, which is subject to changes in temperature and humidity. We cannot accept liability for natural movement or distortion, warping, swelling or splitting which is caused by the door being exposed to extremes of temperature or humidity, or if the door is not correctly stored, treated or hung. Warping, twisting and and bowing are not considered defects unless they exceed the following circumstances, warping 6mm in the plane of the door itself, twist 2mm across the width of the door and bow 4mm along the length of the doors. Timber is a natural product and variations in colours and grain may occur. This is beyond our control and while our manufacturers and suppliers do endeavor to colour match each component within each door no guarantee what-so-ever is given that one door will be a colour match to another door. This is unavoidable ‘feature of real timber’ NB: Oak as a timber is renowned for its decorative grain which is prone to small ‘shakes’ or splits appearing. This is part of the beauty of the timber and is not considered a defect.  Prior to fitting all doors must be stored in a cool, dry environment and kept flat. Most of our external doors and frames are sold unfinished, meaning that they need to be treated with a quality branded product or painted after purchase. It is essential to provide adequate shelter from the worst elements of the weather. Position them back from the front of the building or fit a canopy or open porch way projecting not less than 1.5m”. As with all our external doors, an open porch or canopy is required to enable us to offer our normal guarantee.External doors painted in very dark colours (particularly black) tend to become hot in sunlight, drying out the timber beneath and causing panels to shrink,due to the moisture evaporating. For this reason our guarantee does not extend to doors which have been painted in dark colours.lease follow our finishing guidelines to ensure that your door looks great for many years to come. Oak as a timber is renowned for its decorative grain which is prone to small ‘shakes’ or splits appearing. This is part of the beauty of the timber and is not considered a defect. Any flaws that appear after installation should be filled and re-finished as soon as they appear. It is vital that the door or frame is sealed properly in advance of installation. If you fit the door unfinished and it is subjected to rain or direct sunlight, the door will be ruined. Every door must be sealed immediately after unpacking – prior to being hung. For external doors, only oil based varnish/paint which is “Microporus” (Breathable) is acceptable. We recommend a minimum of 5 coats of Sikkens/Sadolin to the front, back, sides, and especially to the top and bottom of the door.At least once a year, lightly rub down and apply a further coat of the finishing treatment, this will keep any water from penetrating the door. If you notice any areas that need attention in advance of the year, then treat them immediately. Finish your door BEFORE it is fitted, including Top & Bottom edges. Do not use a water based finish. Do not use a penetrating finish such as Danish/Tung-oil, Use a flexible finish that will allow the timber to expand & contract. Any planed edges, cut outs for hinges, locks, letter plates, handles etc. must be additionally sealed during the hanging procedure, so no moisture ingress whatsoever can occur. Regular maintenance will more than repay the effort involved and will keep your door in good condition and looking new for many years. We suggest every year give your external door a light sanding, and apply an additional refreshing coat. For Internal doors, only an oil based varnish/paint is acceptable (not water based), with at least 3 or 4 coats being applied to the front, back, and all 4 edges. Any planed edges, cut outs for hinges, latches, handles, locks etc must be additionally sealed during the hanging procedure, so no moisture ingress whatsoever can occur. This also includes all fully finished doors. Refer to the instruction leaflet enclosed with your door for confirmation. Try to use a branded well known finishing product. We recommend a minimum of 5 coats of Sikkens/Sadolin to the front, back, sides, and especially to the top and bottom of the door. Regular maintenance of your door will more than repay the effort involved and will keep your door in good condition and looking new for many years. Use as many coats as the manufacturer recommends (at least two base coats and three top coats) but check that the door has been sufficiently treated, spray a little water on the door and see that the water forms beads and runs off. If it doesn’t then apply another coat or two. Don’t forget to seal the areas that you can’t see such as the tops and bottoms and inside lock and letterbox cut-outs. Many of our internal doors are sold unfinished too therefore they must be sealed straight away to stop the timber drying out and splitting or taking in moisture that is in the air. Internal doors must be treated/finished prior to fitting It is just as important to seal the tops and bottoms when fitting doors internally. Our manufacturers don’t accept Waxing or Oiling a door as appropriate methods of sealing so we cannot provide a guarantee for any door which has been treated in this way.

All guarantees are given in accordance with legal requirements, and we guarantee the quality of manufacture for 12 months beginning on the day of receiving your goods, problems associated with natural wood products are not covered in anyway including movement, cracks, shakes, moisture etc. Natural variations in the colour or texture of wood are not to be considered as defects.

Any bespoke products such as commercial fire doors or grand entrance doors are not under warranty

Each product has its guarantee listed, product guarantee is only valid under correct use of item. Guarantees are covered by the manufacturer and will be dealt with them, their decision is final.

Due to natural properties of oak and the manufacturing process itself, no two doors or any planks of wood ever are identical. With it being a natural product any knots or grains will only add more character and cannot be considered as a defect or faulty

Whilst doors are being fitted we take no responsibility to damages made - once the doors are hung for no reason can we offer a replacement.

All of our Doors and Floors are constructed to the highest standard using Grade A Oak.

All products on our website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate. You also have an option to view the pricing excluding VAT.

Only one discount code is applicable per order. This applies to all running discount codes on the website.

As we have more than 5000 products on our website, it is always possible that even with a big team mistakes are made and an item maybe priced incorrectly, in a rare instance this occurs even when a confirmation email has been sent we are not obliged to send the product out. On an instance like this we will contact you to agree a price before any goods are dispatched.

We reserve the right to alter discounts without prior notification, this will not affect any orders which have begun the order process.

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability.

We make every effort to keep online stock lists up to date however because we also have a showroom, our own warehouse with stock and having to relying on suppliers to keep us updated on it is very difficult to keep things on our website up to date. To make sure an item is in stock please call us or speak to us via the live chat feature, this will allow us to check for you immediately.

In a rare instance an item is out of stock which you have ordered, we will notify you immediately. You will be entitled to a full refund or we can make arrangements for a suitable alternative.

Goods will always be dispatched so delivery is made within the agreed frame time, however Doors2Floors.co.uk cannot be held responsible for any factors that affect the delivery which can sometimes be beyond our control. A maximum of 28 working days must be allowed for delivery to be made.

It is very important no tradesman are booked in until goods have been delivered, we will not be responsible for any costs that may occur hence why all products should be checked upon delivery.

You will contacted by our dedicated home deliveries team to book you in for a delivery. We deliver from 7am - 9pm Monday to Sunday.

Please Click Here to view our full delivery details 



If you decide you want to cancel your order before the order has been dispatched because you have changed your mind, we will give you a full refund on your order.

If you have any issues with your order which are out of your hands, such as a damage, defect or any discrepancies, this will need to be reported to us within 72 hours of the delivery. This should be long enough for you to give the goods a thorough once over and identify any problems. Our delivery drivers have 20 minutes for each customer to inspect their items. If the damages have been reported to us in the given time frame then we will offer you a replacement or a refund. A refund will only be given if a replacement can not be supplied.

If the order has been dispatched and you have received it we are happy for you to return your items unused, in its original condition within 14 days of receiving them, we will either give you an exchange or a refund minus a collection fee and a restocking charge of 25%.

If you cancel this agreement on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full unless of issues stated below.

If you cancel this agreement on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

If the ordered products have not been dispatched by us at the time of cancellation we will refund to you all the monies. All orders that have been dispatched, whether in transit, or that have been delivered, that you require to be cancelled will incur an administration and restocking/collection charge. If the goods are with you we can collect for £99 plus vat with an additional 25% handling and restocking fee. You are more than welcome to return the goods your self however we will not be responsible for any damages that may occur. 

Once goods are received by us, we will notify you that goods have been received, each item will be inspected, we will then notify you on the status of your refund.

Any refunds will be returned via the original payment method. Please allow up to a maximum of 14 days for the funds to return to your account.

Please note these conditions do not apply on bespoke, clearance stock orders or special orders once the order has been confirmed with you. Any orders which are cancelled before delivery will be charged 70% of the original order value. This amount will be kept by us. On the bespoke goods or clearance stock there are no returns. A 70% deposit is required for custom made orders.



We currently accept the following for payment of goods: Credit or debit card Paypal Cash on collection We also can arrange the following Cash on delivery All the above options are available to select from when completing purchase of your goods, please contact us prior to choosing the cash options so we can arrange it for your accordingly.

If any orders are suspected to be fraudulent we reserve the right to cancel the order immediately and we will forward all the information to the relevant authorities.